What is a bespoke order?

A bespoke order is an item that you order made to fit based on your design preference and measurements. 

Bespoke take 7-10 working days from the date you make an order

 

What are the advantages of buying a bespoke item?

The advantage of ordering a bespoke item is that you can guarantee the size and design you want.  

The design is unique to you and will not be implemented for other clients unless requested by them. 

 

Amendments on Bespoke Item.

We allow for adjustments once after first fitting. Any other arounds of adjustments following after will be charged Ksh 200 per adjustment. 



How to fulfill a payment?

Payment is required at the time of the order. The total amount of the order plus shipping will be charged once. 

 

Can I cancel a pre-order item?

If you have changed your mind about the product purchased in pre-order, you can easily cancel the item from your order by contacting our Customer Care via info@herrinda.com or Whatsapp us on +254708220957. Bespoke may be canceled within six hours from the order. From that moment on it won’t be possible.

Furthermore if the 14 working days have been exceeded it is possible to request the cancellation of the pre-order item. 

 

Can I amend my order?

Yes! It will be possible to change the sizes of the items within six hours of making the order. From this moment on, it won’t be possible to apply modifications. Modifications are not guaranteed and it won’t be possible to change items included in the order. If you are not sure about your size please refer to our size chart here.

 

How long will it take to ship out my bespoke?

Waiting times vary from article to article. Usually, the estimated waiting time is 7-10 working days from the date of you order the item. 

Please keep in mind that if you placed an order containing a bespoke item, the whole order will be on hold and dispatched entirely. 



When a delay occurs and why?

We are serving multiple orders from different clients. In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.